About the hotel in general
Can I use a credit card?
Yes, we accept the following credit cards: VISA, JCB, AMERICAN EXPRESS, Master Card, Diners Club, Union Pay, Discover.
My child is still very young. Will I be charged for him/her?
Children up to the age of 6 sharing a bed with an adult may stay free of charge. Breakfast is free of charge as well.
What time is check-in/check-out?
Standard check-in time is from 3:00pm until 12:00pm. Check-out time is 11:00am.
*Please contact us if you require early check-in or late-out.
Can you hold my luggage until check-in time and after check-out?
Yes, we can. As our hotel is located in front of the Nankai Namba station. You can enjoy sightseeing easily with no lugguage.
Can I extend check-out time?
It is possible depending on the reservation status. Please contact the staff.
Do you have a Parking Lot?
We offer parking spaces on the hotel premises.
Number of spaces: 6
Fee: 2,000 yen per night
Reservations are required, so please contact the hotel in advance if you wish to use the parking.
Parking is on a first-come, first-served basis, so please understand in advance.
If the parking is full, we will guide you to nearby paid parking facilities.
Do you have wheelchair rentals?
Available. Please contact us in advance as the number of units is limited.
Are there any Recommended Restaurant near the Hotel?
Inside your room, you can scan the QR code for the hotel guide. We have prepared plenty of information about the area around the hotel, so please feel free to use it.
Do you have vending machines and ice machines?
Yes. We have a Vending machine on the 1F and 6th floor of each building, and ice machines and microwave are on the 6th floor of each building.
Can we enter the hotel anytime?
It will be closed automatically due to security from 24:00 to 5:00 Please bring your room key to return during that time.
About your stay
Do you have room-wear?
We provide one-size-fits-all clothing in the rooms (separate top and bottom). For children, size 120cm is available at the front desk.
Do you have Wi-Fi?
Wi-Fi is available in everywhere of our hotel.
What kind of rental equipment do you have?
Although there is a limited number, we have rental equipment such as irons, and game toys, wine opener, Scales, Baby bed, Bed guard for baby, Baby chair, wheel-chair and Thermometer etc. Please refer to the Tablet for guidance.
Please tell me the size of the bed.
Depending on the room, we offer Single Size 1100mm x 1950mm and Double size 1500mm x 1950mm. The mattresses are equipped with Simmons beds from all the rooms. Pillow also Simmons of permanent, offer a Kyoto Nishikawa of products, we will provide a comfortable sleep.
Is there a smoking room?
All rooms in our hotel are non-smoking. Please use the smoking areas located on the first floor of each building.
What are the amenities related to cosmetics?
We have POLA Brand Aroma Gold Series products, popular with Ladies, shampoos, conditioners, body soaps, Cleansing, Face wash, skin Lotion, Milky lotion. You don’t have to bring heavy cosmetics with you.
Are there baby beds and bed guards? How can I use ?
We have a limited number available. If you let us know your request in advance, it will be Set in your room before arrival.
Is there a Coin Laundry?
We do not provide laundry service at the hotel.
・Coin laundries are available on the 7th floor of each building (available 24 hours).
・No detergent needed (automatic dispenser).
・Washing machines: 2 units, 30 minutes for 300 yen.
・Dryers: 2 units, 15 minutes for 100 yen.
Is there a safety box?
It is installed in all rooms.
When can I cancel my reservation? Also, please tell me about the cancellation fee.
Cancellations are free up to 2 days before the stay.
From the day before the stay, cancellation fees will be charged as follows:
20% on the day before the stay
80% on the day of the stay
100% for no-show (cancellation without notice)
Is it possible to change the schedule and room after booking?
Depending on the availability of rooms, we will respond flexibly. Please feel free to contact us.
Can I send my luggage in advance?
Yes, it is possible. Please provide your check-in date and reservation name, and we will keep your luggage until your check-in.
Is it possible to mail packages from our hotel?
We will accept it at the front desk. (Yamato Transport)
How big is the Bath Tub in the room?
Many of the rooms are independent toilet, bathroom, washroom. There is also a washing area in the bath(Japanese home style) so you can use it with your family comfortably.
About meals and restaurant
What kind of breakfast is it?
Breakfast Time: 7:00 AM to 10:00 AM (Last order at 9:30 AM)
What time of the breakfast time?
Breakfast time is from 7:00 to 10:00 (LO 9:30) in Monday at Saturday at the SAKURA Building “Labiyori.”
In Sunday time is from 7:00 to 12:00 (LO 11:30).
If you do not have enough time for breakfast, you can change into lunch from 12:00 to 15:00 (LO 14:30), so you can relax and enjoy Dining.
Is there a Private Room?
Unfortunately we do not have a Private Room, but we will consider the layout of seats depending on the situation.
Can I use a wheelchair?
Of course you can.
Do you have children’s chairs?
Available. Please feel free to contact the staff.
Do you have children’s menu and baby food?
Unfortunately, we don’t have it, but we can help you bring it with you. Please feel free to ask the staff.
Can I smoke?
The restaurant is completely non-smoking. Please use the smoking rooms located on the first floor of each building.
Do I need to make a reservation for breakfast in advance?
You can purchase meal tickets at the hotel. Please ask at the front desk.
Do you have children’s spoons and forks?
Available. Please feel free to contact the staff.
How do you deal with allergies?
Ask Staff advance for allergy.
Can I have breakfast without staying?
Of course. Enjoy the dishes supervised by two renowned chefs and our original bread handmade.
Can I order cakes and bouquets for birthdays and celebrations?
In addition to cakes and bouquets, all the staff will assist you on your important day, such as decorating your room. Please feel free to contact the staff.