FAQ

Yes, we accept the following credit cards: VISA, JCB, AMERICAN EXPRESS, Master Card, Diners Club, Union Pay, Discover.

Children up to the age of 6 sharing a bed with an adult may stay free of charge. Breakfast is free of charge as well.

Standard check-in time is from 3:00pm until 12:00pm. Check-out time is 11:00am.
*Please contact us if you require early check-in or late-out.

Yes, we can. As our hotel is located in front of the Nankai Namba station. You can enjoy sightseeing easily with no lugguage.

It is possible depending on the reservation status. Please contact the staff.

Unfortunately, there is no parking available. If you come by car, we will show you a near by toll parking lot.

Available. Please contact us in advance as the number of units is limited.

Yes there are a lot of restaurant around here. But First of all we would like to recommend our hotel restaurant “Labiyori” that have Wagyu stake , Pasta with fresh Japanese ingredients and set menu. Regarding to other restaurants we introduce with the Tablet prepared in the room. There is also a guide list available at the front desk, so please feel free to contact to the Front Desk.

Yes. We have a Vending machine on the 1F and 6th floor of each building, and ice machines and microwave are on the 6th floor of each building.

It will be closed automatically due to security from 24:00 to 5:00 Please bring your room key to return during that time.

We offer our original designed room-wear of the free size. 120-130cm (3’11 to 4’3) child size is also available at the front desk.

Wi-Fi is available in everywhere of our hotel.

Although there is a limited number, we have rental equipment such as irons, and game toys, wine opener, Scales, Baby bed, Bed guard for baby, Baby chair, wheel-chair and Thermometer etc. Please refer to the Tablet for guidance.

Depending on the room, we offer Single Size 1100mm x 1950mm and Double size 1500mm x 1950mm. The mattresses are equipped with Simmons beds from all the rooms. Pillow also Simmons of permanent, offer a Kyoto Nishikawa of products, we will provide a comfortable sleep.

Unfortunately smoking is prohibited in our hotel. As we have smoking areas on the first floor of both building and 5th floor of Sakura Buildg, Please smoke in there.Thank you for your cooperation.

We have POLA Brand Aroma Gold Series products, popular with Ladies, shampoos, conditioners, body soaps, Cleansing, Face wash, skin Lotion, Milky lotion. You don’t have to bring heavy cosmetics with you.

We have a limited number available. If you let us know your request in advance, it will be Set in your room before arrival.

Coin Laundry is available 24 hours a day and is available on the 7F of each building. But you need 100yen coins. You can exchange from you Japanese Yen to Japanese coin.

It is installed in all rooms.

Free up to 2 days in advance and a cancellation fee from the previous day. A cancellation fee of 20% will be charged the day before, 80% until 18:00 on the day, and 100% after that.

Depending on the availability of rooms, we will respond flexibly. Please feel free to contact us.

You can. The name of the reservation will be printed on the application and will be kept until check-in. Also you can leave luggage after check out. As our hotel is located in front of Station.

Many customer are happy that we accept your luggage while you go shopping and sightseeing.

We will accept it at the front desk. (Yamato Transport)

Many of the rooms are independent toilet, bathroom, washroom. There is also a washing area in the bath(Japanese home style) so you can use it with your family comfortably.

We have breakfast service in the restaurant “Labiyori” of the Sakura Building. All kinds of dishes such as Rice, Porridge ,Side-dishes, noodle, Osaka food like Takoyaki and fruits. So you can enjoy Japanese food, Osaka food and Western food at the same time at Labiyori.

Breakfast time is from 7:00 to 11:00 (LO 10:30) at the SAKURA Building “Labiyori.”

If you do not have enough time for breakfast, you can change into lunch from 12:00 to 15:00 (LO 14:30), so you can relax and enjoy Dining.

Unfortunately we do not have a Private Room, but we will consider the layout of seats depending on the situation.

Of course you can.

Available. Please feel free to contact the staff.

Unfortunately, we don’t have it, but we can help you bring it with you. Please feel free to ask the staff.

All Restaurant are non-smoking. Please use the smoking section 1F each building or the 5th Floor of the SAKURA building.

You can purchase meal tickets at the hotel. Please ask at the front desk.

Available. Please feel free to contact the staff.

Ask Staff advance for allergy.

Of course. Enjoy the dishes supervised by two renowned chefs and our original bread handmade.

In addition to cakes and bouquets, all the staff will assist you on your important day, such as decorating your room. Please feel free to contact the staff.